Maintenance & Support
Application maintenance and support services ensure that applications are highly available, reliable, and relevant to evolving business needs. Techmatic has been-delivering full-range IT maintenance and support services to its long-term customers. Application maintenance and support focus on stabilization, optimization of offered services, and applications improvement. The services include three levels of support applications: requests resolution and issue detection on the 2nd level support, problem root cause analysis on the third level support. App maintenance and support may include bug fixing, testing, documentation update on the fourth level support.
Application maintenance and support service may include expansion as-well-as modification of the application's functionality, troubleshooting, and creation of supplementary solutions. Applications management services include the following steps: application transition and application maintenance and support. Our certified experts will start providing application support within the shortest timeframe. One can define the format of collaboration within the services. You can choose dedicated or shared support teams, define SLA (Service Level Agreement), level of management, and project control. We use a process approach that gives the best results and project control. We assure our customer challenges made within which all imperfections revealed will be a part of the service.